You will receive a full refund if we are unable to confirm your booking. There is no service charge for any cancellation of a confirmed booking outside of 72 hours (Groups of 21 and more require 7 days notice of cancellation).

No refund for cancellations made less than 72 hours (7 days for groups of 21 and more) before the activity. You are welcome to change the date or time of a booked activity free of charge if there is an opening and is outside of the change or cancel policy.

You understand that it is your responsibility to review the voucher and to contact PainaLuau.com if any information is incorrect or to make any changes.

By clicking submit, you agree that PainaLuau.com may contact you via cell/phone or email for information on any changes in the activity due to cancellation due to weather or reasons unforeseen by the vendor (ex: mechanical problems).

A full refund will be given for any vendor cancellation and you have the right to reschedule or choose a full refund. If you would like to make any changes outside the tour or activity time please call 866-482-9775.